Open Tickets
146
18 escalations live
Service Desk
Support Dashboard
Track ticket throughput, escalation quality, and response velocity across support channels.
Track ticket throughput and escalation quality across support channels.
Resolved Today
52
Strong service rhythm
Median Response
6m
Within service goal
Support Cases
Priority • Finance desk
Payment release delay
User is waiting for escrow release after job completion.
Open • Service desk
Worker arrival dispute
Customer reported missed arrival window and requests mediation.
Under review • Trust desk
Identity appeal
Profile restriction challenged after repeated document mismatch.
Resolution Board
SLA at risk
7 conversations exceed promised reply windows
Escalation discipline
Legal + finance handoffs are being closed faster
Quality signal
Sentiment improved after macro response revisions
Team Moves
Case bundle shared
Support -> Finance, 07:18 PM
Callback scheduled
Trust desk, 06:42 PM
Escalation closed
Operations, 05:13 PM
Other Modules