Pending Cases
24
Needs active resolution
Case Command
Dispute Management
Coordinate active cases, investigator notes, and resolution outcomes with accountability.
Coordinate active cases and resolution outcomes with accountability.
Resolved Today
19
Improved case closure
SLA Integrity
82%
7 cases at risk
Active Disputes
#DISP-8821 • Under Review
Payment Mismatch: Project Alpha
Client claims milestone 3 was never delivered, while worker provided deployment logs.
#DISP-8819 • Escalated
IP Infringement: Icon Pack
Unauthorized resale of custom design assets on an external marketplace.
#DISP-8812 • Waiting
No-show technician appeal
Worker disputes auto-penalty after customer location mismatch.
Resolution Chamber
Primary finding
Delivery evidence is partial; financial hold should remain in place.
Assigned investigator
M. Khan • Trust & Arbitration Desk
Settlement recommendation
Partial release after client confirmation.
Case Timeline
Dispute opened
08:14 AM • Client initiated
Evidence uploaded
09:02 AM • Worker logs received
Human review
09:48 AM • Arbitration queue
Other Modules